Subject: Re: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets
From: Gabriela Martinescu <[email-masked]>
To: Artur Himich <[email-masked]>, Brian Sexton <[email-masked]>, Rajat Bhardwaj <[email-masked]>, SSLeads <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 29 Nov 2019 09:39:57 +0000

Hi all,

This time the S provided for the name exchange.
Please be aware that it's not the seller fault if the B provided the wrong details. Juventus allow very rarely the name exchange.
I attached the name exchange, please forward to the buyer through CM.

Best regards,
Gabriela
Italian Seller Support
________________________________
From: Artur Himich <[email-masked]>
Sent: 29 November 2019 9:12 AM
To: Brian Sexton <[email-masked]>; Rajat Bhardwaj <[email-masked]>; SSLeads <[email-masked]>; Gabriela Martinescu <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: RE: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets

@Gabriela Martinescu<mailto:[email-masked]> can you just check with seller please?

From: Brian Sexton
Sent: 29 November 2019 09:09
To: Rajat Bhardwaj <[email-masked]>; SSLeads <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: RE: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets

Hi @SSLeads<mailto:[email-masked]>,

Buyer initially provided the wrong name for one of these tickets. Is there any chance the Broker IT could change the name on one of the tickets;

From Vanni Bonvicini to Gian Giuseppe Bonvicini

Kind regards,

Brian

From: Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Sent: Friday 29 November 2019 06:58
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets

Hi there,

With reference to TID: 23268499, buyer initially provided wrong personalization details and later on when asked to send the documents, he provided the correct name along with the documents. The documents were forwarded to the seller and then tickets were successfully delivered to the buyer. Buyer is now complaining that seller has personalised the ticket with the wrong name(originally given by the buyer). Event is only 2 days away and these are paper tickets.

Could you please check if we can provide new tickets to the buyer.

Kind regards

Rajat

________________________________

From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 November, 2019 18:01:22
Subject: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets

Hi Rajat,

with reference to TID23268499, Buyer received wrong name paper tickets.

Event is 2 days away.

Buyer initially provide incorrect name for attendee Vanni Bonvicini , while the correct name should have been Gian Giuseppe Bonvicini.

In order to personalise tickets, Buyer on 23/10/19 provided ID copies of the attendees on which correct names are mentioned and they were forward to seller. Seller thank ship tickets after one month on 25/11/2019.

Juventus tickets cannot be re-personalised.

Can you please check the case and forward to SS IT/

Thanks,

Kind regards,

Daniele