Subject: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets
From: Rajat Bhardwaj <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 28 Nov 2019 23:58:10 -0700 (MST)

Hi there, 

With reference to TID: 23268499, buyer initially provided wrong personalization details and later on when asked to send the documents, he provided the correct name along with the documents. The documents were forwarded to the seller and then tickets were successfully delivered to the buyer. Buyer is now complaining that seller has personalised the ticket with the wrong name(originally given by the buyer). Event is only 2 days away and these are paper tickets. 

Could you please check if we can provide new tickets to the buyer. 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 28 November, 2019 18:01:22 
Subject: 23268499 - Juventus vs Sassuolo - 01/12/2019 12:30 - Juventus Stadium, Turin, IT - Broker IT - Buyer received wrong name paper tickets 

Hi Rajat, 

with reference to TID23268499, Buyer received wrong name paper tickets. 

Event is 2 days away. 

Buyer initially provide incorrect name for attendee Vanni Bonvicini , while the correct name should have been Gian Giuseppe Bonvicini. 

In order to personalise tickets, Buyer on 23/10/19 provided ID copies of the attendees on which correct names are mentioned and they were forward to seller. Seller thank ship tickets after one month on 25/11/2019. 

Juventus tickets cannot be re-personalised. 

Can you please check the case and forward to SS IT/ 

Thanks, 

Kind regards, 

Daniele