Subject: Red Flag review- TID:23420313
From: Rajat Bhardwaj <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 28 Nov 2019 01:01:33 -0700 (MST)

Hi Kritika, 

TID: 23420313 

Agent Name: Daniele 

Reason for review: As per the audit, agent should have escalated the case to shipping investigation to investigate where the tickets actually were however as per the case notes buyer was already informed that he will be refunded. Previous agent contacted UPS and confirmed that tickets were lost in transit and took the approval from TL to move order to replacement. Later, buyer was informed that he will be refunded and daniele did the same thing. 

Could you please check if this case can be contested. 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 28 November, 2019 13:07:39 
Subject: Audit to contest 

Hi Rajat, 

here I send the audit ti contest: 

17861987 - 23420313: Type:Guarantee Claim Ticket not received process not followed 
Note:Agent should have escalated the case to Shipping investigations. Please reffer to WIKI : Tickets never received 
SUB Team already was in charge of the case and already refunded the buyer. Sub team confirmed tickets lost in transit, Carrier Fault. no need on my side to ecalasate back to shipping investigation since buyer was already been refunded. 

Thanks, 

Kind regards, 

Daniele