Subject: Audit to contest
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Thu, 28 Nov 2019 00:37:39 -0700 (MST)

Hi Rajat, 

here I send the audit ti contest: 

17861987 - 23420313: Type:Guarantee Claim Ticket not received process not followed 
Note:Agent should have escalated the case to Shipping investigations. Please reffer to WIKI : Tickets never received 
SUB Team already was in charge of the case and already refunded the buyer. Sub team confirmed tickets lost in transit, Carrier Fault. no need on my side to ecalasate back to shipping investigation since buyer was already been refunded. 

Thanks, 

Kind regards, 

Daniele