Subject: Re: 23071592 - Ultimo - 19/06/2020 21:00 - San Siro, Milan, IT - Fan Seller - ECC follow up
From: Melania Saba <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Wed, 27 Nov 2019 09:03:49 +0000

Hi Breda,

Thank you for letting me know,

I will take this FU back.

thank you
Melania
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From: India Inbox <[email-masked]>
Sent: 26 November 2019 12:26
To: Melania Saba <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rajat Bhardwaj <[email-masked]>
Subject: Re: 23071592 - Ultimo - 19/06/2020 21:00 - San Siro, Milan, IT - Fan Seller - ECC follow up

@Melania Saba<mailto:[email-masked]>

Hi Melania

Can you let us know if this is an ECC case? and if yes, are you taking back the back

Kind regards,

Breda

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From: Rajat Bhardwaj <[email-masked]>
Sent: Tuesday, November 26, 2019 12:17:41 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: 23071592 - Ultimo - 19/06/2020 21:00 - San Siro, Milan, IT - Fan Seller - ECC follow up

Hi there,

With reference to TID: 23071592, buyer received non personalised tickets and he was asked to return the tickets back to us in order to send him the correct ones. Buyer wants to send back the wrong ones once he gets the correct ones. Investigation shows that ECC is following up and another agent Melania Saba has already flagged it to a TL 2 days ago however there is no update on it.

Could you please check if there's any update on it.

Kind regards
Rajat
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From: "Daniele Castiglioni" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Tuesday, 26 November, 2019 15:54:51
Subject: 23071592 - Ultimo - 19/06/2020 21:00  - San Siro, Milan, IT - Fan Seller - ECC follow up

Hi Rajat,

with reference to TID23071592, I received a ECC follow up.

The buyer received the tickets with two different names and complained to have the tickets correctly sent. As the event is personalised, the seller should have personalised the tickets.

The buyer was asked to ship the tickets back and refused to do so and deadline was on the 22/11/2019.

The buyer has now asked to have the refund for this order. The buyer informed that does not want to be called.

Name change can only be done from March 2020 as per website:

https://www.ticketone.it/ultimo-biglietti-milano.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2529255$12040119<https://protect-eu.mimecast.com/s/1aW0CzvNrsRAWKzC4Mbal?domain=ticketone.it>

can you please forward the case to ECC?

thanks,

Kind regards,

Daniele