Subject: case to re-assign to IT Agents
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Tue, 26 Nov 2019 06:29:13 -0700 (MST)

Hi Kritika, 

can you please re-assign the following cases to IT agent since tomorrow I am off? 

23433722 - Buyer - informing that the place of birth printed on the proof of transfer is incorrect, it is written Padova instead of Milan. Need to call seller to check if can update place of birth of the buyer 
23322310 - check if transaction state under TID23460641 changes to Pending Shipment Creation and then set redirection 
23441094 - check if French buyer provided correct TDT detail 
21751758 - wait buyer photo of the ticket, send new attendee name and the code printed on the ticket which starts with letters TL.... 
23456695 - Buyer request to change attendee name but did not provide any information about - check if buyer provide new attendee name 
23441073 - wait buyer proof of RAG 

thanks, 

kind regards, 

Daniele