Subject: 23071592 - Ultimo - 19/06/2020 21:00 - San Siro, Milan, IT - Fan Seller - ECC follow up
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Tue, 26 Nov 2019 03:24:51 -0700 (MST)

Hi Rajat, 

with reference to TID23071592, I received a ECC follow up. 

The buyer received the tickets with two different names and complained to have the tickets correctly sent. As the event is personalised, the seller should have personalised the tickets. 

The buyer was asked to ship the tickets back and refused to do so and deadline was on the 22/11/2019. 

The buyer has now asked to have the refund for this order. The buyer informed that does not want to be called. 

Name change can only be done from March 2020 as per website: 

https://www.ticketone.it/ultimo-biglietti-milano.html?affiliate=ITT&doc=artistPages/tickets&fun=artist&action=tickets&key=2529255$12040119 

can you please forward the case to ECC? 

thanks, 

Kind regards, 

Daniele