Subject: 23162454 - Inter vs Juventus - 06/10/2019 20:45 - San Siro, Milan, IT - Fan Seller - seller complaining why he was charge
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Fri, 11 Oct 2019 01:02:13 -0700 (MST)

Hi Rajat, 

with reference to TID23162454, seller complaining why he was charge since he listed tickets for Home Team while Buyer provided Tessera Del Tifoso details for Away Team. 

Seller informed that he did not confirm the sale and report a problem specifying the he was not able to transfer tickets to Buyer since he provide incorrect team TDT details. 

As per Italian Football with Tessera Del Tifoso tickets, is not possible to transfer ticketss to a different TDT team. As per common procedure we usually cancel the sale, refund Buyer and not charge Seller, while we advise Seller to create a new listing. 

In this case seller did not previously advise us informing about incorrect TDT details provided by Buyer, but Seller only did not confirm sale and report a problem. 

Can you please check if is possible to get approval to remove charges for Seller? 

thanks, 

Kind regards, 

Daniele