Subject: 23121730 - Elisa - 27/11/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Seller informed that cannot personalised etixs due to restriction
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Sun, 6 Oct 2019 21:23:13 -0700 (MST)

Hi Rajat, 

with reference to TID23121730, Seller informed that is not able to personalise paper tickets due to event restriction. 

Seller emailed informing us that the tickets he has sold were purchased before the law for personalised ticket in Italy took place , on the 1st of July . So his tickets don't have any name written on it. 

I already flagged the same issue for same event but different Seller, under TID23150563. 

Case flagged on Team India queries doc under Mike line 1649. 

Brian advise to move case to Sub mentioning not to charge Seller. 

Can you please ask for approval to take same action also for current case? 

Thanks, 

Kind regards, 

Daniele