Subject: Fwd: 23150563 - Elisa - 27/11/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Seller informed and provide proof is not able to personalise etixs
From: Worchuirin M <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 2 Oct 2019 01:55:32 -0700 (MST)

Hi Daniel, 

I have flagged this on my doc line 1649. You may keep a track there. 

Kind Regards, 
M.Worchuirin 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Tuesday, 1 October, 2019 17:52:41 
Subject: 23150563 - Elisa - 27/11/2019 21:00 - Mediolanum Forum, Milan, IT - Fan Seller - Seller informed and provide proof is not able to personalise etixs 

Hi Mike, 

with reference to TID23150563, Seller informed and provide proof is not able to personalise etixs. Event is on 27/11/2019 . 

Seller calls in to inform us that the tickets he has sold were purchased before the law of the 1st of July for personalized ticket in Italy. So his tickets don't have any name written on it. 

Seller tried to personalised tixs online but is not possible and provide screenshot. 

Can You please check the case or forward the case to relevant team if there is any restriction or from which date is possible to personalise tickets? 

thanks 

Kind regards, 

Daniele