Subject: Fwd: 22263569 - Keane - 01/10/2019 18:30 - Newcastle City Hall, Newcastle upon Tyne, GB - Broker UK - Buyer accept new tickets offered
From: Anurag Pradhan <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Mon, 30 Sep 2019 15:31:10 -0700 (MST)

This case has already been action-ed. 

Regards, 

Anurag 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Monday, 30 September, 2019 22:29:00 
Subject: 22263569 - Keane - 01/10/2019 18:30 - Newcastle City Hall, Newcastle upon Tyne, GB - Broker UK - Buyer accept new tickets offered 

Hi Anurag, 

with reference to TID22263569, Buyer accept new tickets offered. 

Buyer purchase two paper tickets. 

Seller shipped paper tickets after MSBD, and have not been delivered to Buyer. Case escalated to Shipping Investigation and is not able to track the tickets Royal Mail Special Delivery. 

Buyer was offered new tickets under LID 512115450: 

Section: Stalls 
Row: N 

Old order was for: 
Section: East Balcony 
Row: D 

Can you please check and informed relevant team that Buyer accept new tickets? 

thanks, 

Kind regards 

Daniele