Subject: Standard - Outbound Call Reminder
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Wed, 25 Sep 2019 08:09:40 +0000

Hi Daniele,

we have recently spotted that agents seem to struggle with the general process behind outbound calls. Therefore, we decided to send out a reminder regarding:

- What do you need to bear in mind before attempting an outbound call
- When do you have to make an outbound call
- What do you have to do after an unsuccessful / successful outbound call

Please click here https://ols.talentlms.com/learner/courseinfo/id:475 to log into your account and review and familiarize yourself with the content.

Thank you all for your efforts to support our customers and keep up the great work!

Your OLS-Team.