Subject: 22987648 - Italian F1 GP 2019 - 3 Day - 06/09/2019 07:00 - Autodromo Nazionale di Monza, Monza, IT - Fan Seller - Seller's payment has been blocked
From: Parvez Alam <[email-masked]>
To: india inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 23 Sep 2019 01:59:22 -0700 (MST)

Hi Team, 

Seller has contacted us chasing payments as the event was 17 day(s), 4 hours ago. The state is pending seller payment but the payment diagnostic shows a note stating "Untick Stop Payment". There is a seller charge in user adjustments but it is less than the SNP. 

Can you please check if we can pay the seller. 

Kind Regards 
Parvez Khan 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 23 September, 2019 13:42:07 
Subject: 22987648 - Italian F1 GP 2019 - 3 Day - 06/09/2019 07:00 - Autodromo Nazionale di Monza, Monza, IT - Fan Seller - Seller's payment has been blocked 

Hi Parvez, 

Seller's payment has been blocked. This seller has different sales on viagogo and all the sales for this event are still in Pending Seller Payment. We have asked the POP to some of his sales and he tried to provided them but after talking to him he informed me that he is one of the people who purchases tickets for third parties and then seller on viagogo. 

There was not any problem with the buyer of his sales, so I think we can pay this seller. 

Case has already been flagged but no update until now. 

    * User: [email-masked] 
    * TID: 22987648 
    * Seller here has 17 transactions where the event has passed more than 10 days ago 
    * State in all are: Pending Seller Payment 
    * Just one transaction has been refunded as seller did not fulfill 22918745. All off the others have no issues 
    * Payment Diagnostics have a note stating "Untick Stop Payment" 

Can you please check if there is any update. Seller is keeping coming back several times. 

Thanks, 

Kind regards, 

Daniele