Subject: Fwd: 22987648 - Italian F1 GP 2019 - 3 Day - 06/09/2019 07:00 - Autodromo Nazionale di Monza, Monza, IT - fan seller - please check and unblock the payment
From: Daniele Castiglioni <[email-masked]>
Date: Mon, 23 Sep 2019 01:04:28 -0700 (MST)

Hi Brian! 

Can you assist here and forward to Fraud Team in order to the seller be paid? 

    * User: [email-masked] 
    * TID: 22987648 
    * Seller here has 17 transactions where the event has passed more than 10 days ago 
    * State in all are: Pending Seller Payment 
    * Just one transaction has been refunded as seller did not fulfill 22918745. All off the others have no issues 
    * Payment Diagnostics have a note stating "Untick Stop Payment" 

Kind regards, 

Mari 

From: Sankarshan Rajan <[email-masked]> 
Sent: Thursday 19 September 2019 16:03 
To: India Inbox <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: Fwd: 22987648 - Italian F1 GP 2019 - 3 Day - 06/09/2019 07:00 - Autodromo Nazionale di Monza, Monza, IT - fan seller - please check and unblock the payment 
Hi Team, 

In reference to the TID: 22987648, The seller has contacted us again asking why he still has not been paid. 

Agent investigated the case and found out the Payment Diagnostics have a note stating "Untick Stop Payment". The seller has provided screenshot of the proof of purchase advising they bought these tickets from a person who has directly deals with Ticket One hence has screenshot of the proof of purchase. The seller also states that all the buyers had got entry to the event and did not have any issue. 

Agent checked the sales and for now none of the buyers have reported RAG on this seller's sales. 

Can you please check this with the Fraud team and let us know if this seller's payment can be initiated. 

Kind Regards, 
Sankarshan Rajan 

From: "Valentina Bonente" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, September 19, 2019 5:09:24 PM 
Subject: 22987648 - Italian F1 GP 2019 - 3 Day - 06/09/2019 07:00 - Autodromo Nazionale di Monza, Monza, IT - fan seller - please check and unblock the payment 

Hi Sankarshan, 

As we discussed, I am flagging this case. 

Seller's payment has been blocked. This seller has different sales on viagogo and all the sales for this event are still in Pending Seller Payment. We have asked the POP to some of his sales and he tried to provided them but after talking to him he informed me that he is one of the people who purchases tickets for third parties and then seller on viagogo. 

There was not any problem with the buyer of his sales, so I think we can pay this seller. 

Can you please flag this and let me know. 

Thanks 
Valentina