Subject: Re: 23054297 - Julion Alvarez - Palenque de Tijuana 2019 - 21/09/2019 23:00 - Palenque Tijuana, Tijuana, MX - Broker MX - request approval to move to replacement
From: India Inbox <[email-masked]>
To: Diego De Assis Vilela <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>
Date: Fri, 20 Sep 2019 10:55:30 +0000

Diego,

as we spoke:

Delivery FedEx (MX) International-CourierPost- UET
Must ship by : 18/09/2019 23:58
Shipped : 18/09/2019 20:18
Ticket Type : Paper Ticket
Expected Arrival Date : 19/09/2019 16:00
Tracking Number : 776276146822
FedEx website shows the delivery will be after the event: "Scheduled delivery:Monday 23/09/2019 by 10:30"

Buyers name: Paulette Rivera virgen
Phone: Primary Phone : +1 (0) 8054060734
Correct DA:
Hotel NOKTOS Extended Tijuana,
Av. Paseo Del Río,
6662 Pisos 3 Y 4,
Tijuana, BC
Mexico

Kind regards,

Mari

________________________________
From: Parvez Alam <[email-masked]>
Sent: Friday 20 September 2019 07:34
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: 23054297 - Julion Alvarez - Palenque de Tijuana 2019 - 21/09/2019 23:00 - Palenque Tijuana, Tijuana, MX - Broker MX - request approval to move to replacement

Hi Team,

Buyer called in chasing tickets, the tracking from Fedex shows that the tickets are scheduled to be delivered on 23/09/2019. However, the event is taking place on 21/09/2019. Event is just 1 day(s), 23 hours away, buyer will be travelling at the day of the event to below address:

Hotel NOKTOS Extended Tijuana,
Av. Paseo Del Río,
6662 Pisos 3 Y 4,
Tijuana, BC
Mexico

Can you check if we can replace the order

Kind Regards
Parvez Khan

________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Cc: "Sankarshan Rajan" <[email-masked]>
Sent: Friday, 20 September, 2019 11:33:14
Subject: 23054297 -  Julion Alvarez - Palenque de Tijuana 2019 - 21/09/2019 23:00 - Palenque Tijuana, Tijuana, MX - Broker MX - request approval to move to replacement

Hi Parvez,

with reference to TID23054297, Buyer called informing that the delivery of paper tickets from Fedex is schedule after the date of the event.

Event is tomorrow, 21/09/2019, and tickets delivery is schedule for 23/09/2019. Broker shipped tickets in time.

Buyer provide also Travel Delivery address since he will travel on the day of the event:

Hotel NOKTOS Extended Tijuana,
Av. Paseo Del Río,
6662 Pisos 3 Y 4,
Tijuana, BC
Mexico

Can you please request approval to move the case to pending replacement?

Thanks.

Kind regards,

Daniele