Subject: Fwd: Re-assign cases to IT Agents
From: Mansi Chhabra <[email-masked]>
To: Tommaso Nisi <[email-masked]>, Valentina Bonente <[email-masked]>, Neha Sagar <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 13 Sep 2019 01:19:26 -0700 (MST)

Hi Guys, 

Please take the ownership of below mentioned cases as Daniele is on OFF for 4 days: 

22981614 - wait B to provide new attendees name and escalate to SS to check with seller if can update (NEHA) 

22988312 - email bounced (TOMMASO) 

21500437 - email bounced (VALENTINA) 

23010448 - email bounced (NEHA) 

19865735 - wait B reply or call to check which option, as per wrong tixs procedure, he choose (TOMMASO) 

22652531 - buyer did not receive Flashseats - Ticket Transfer , wait B proof and escalate to SS (VALENTINA) 

Kind Regards 
Mansi Chhabra 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, September 12, 2019 11:12:52 PM 
Subject: Re-assign cases to IT Agents 

Hi Mansi, 

here below I send the case to re-assign to IT agents, since I will be off for the weekend: 

22981614 - wait B to provide new attendees name and escalate to SS to check with seller if can update 

22988312 - email bounced 

21500437 - email bounced 

23010448 - email bounced 

19865735 - wait B reply or call to check which option, as per wrong tixs procedure, he choose 

22652531 - buyer did not receive Flashseats - Ticket Transfer , wait B proof and escalate to SS 

Thanks, 

Kind regards, 

Daniele Castiglioni