Subject: Re: 22663346 - Jovanotti - 21/09/2019 15:30 - Spiaggia Fronte Isola, Albenga, IT - Fan Seller - Buyer chasing refund
From: India Inbox <[email-masked]>
To: CSpayments <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Wed, 11 Sep 2019 09:02:53 +0000

@CSpayments<mailto:[email-masked]>

Hi Team

  *   Buyer is trying to locate their refund
  *   Payments have provided them with an ARN number 4525652595606671
  *   Buyer has contacted their bank and still cannot locate this
  *   Buyer is now requesting an MT103 code?

Could you advise further?

Kind regards,

Breda

________________________________
From: Mansi Chhabra <[email-masked]>
Sent: Wednesday, September 11, 2019 8:58:39 AM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: 22663346 - Jovanotti - 21/09/2019 15:30 - Spiaggia Fronte Isola, Albenga, IT - Fan Seller - Buyer chasing refund

Hi,

With reference to TID: 22663346, event was cancelled and buyer returned the tickets to our office. As per the system the buyer was refunded on 08.08.2019 but buyer reported that he didn't received the refund. Buyer was asked to provide the bank statement then the case was escalated to payments. The payment team returned the case with the ARN number and buyer was asked to check with bank as reference to ARN number.

Buyer check with bank but still couldn't find the refund. Then buyer was provided the CRO number, buyer again checked with bank but couldn't find the payment. Then buyer was advised by their bank to request for MT103 code to locate the payment as CRO number is not enough to locate the number.

Could you please ask payment team if we  can provide MT103 code to buyer in order to locate the payment.

Kind Regards
Mansi Chhabra

________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Wednesday, September 11, 2019 1:55:22 PM
Subject: 22663346 - Jovanotti - 21/09/2019 15:30 -  Spiaggia Fronte Isola, Albenga, IT - Fan Seller - Buyer chasing refund

Hi Mansi,

with reference to TID22663346,  event is cancelled, Buyer chasing refund and asking to provide MT103 code from our bank.

Buyer has already been refunded, and we sent the ARN code as reference to locate payment in his bank. Buyer cannot locate payment, contacted his bank and they request to provide the MT103

Can you please check with Payment Team if we can provide the above mentioned code?

thanks,

Kind regards,

Daniele