Subject: Re: 23006742 - Fleabag - 10/09/2019 19:30 - Wyndham's, London, GB - Fan Seller - Seller did not received confirmation that ticket is sold and wants ticket back
From: LMS Enquiries <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Tue, 10 Sep 2019 12:25:16 +0000

Hi all,

We have no information that there is a seller at the pick up point.

However, order 23006742 is Pending Pickup ​which means that the tickets have sold and are waiting for buyer to collect the tickets.

There is no issue here, seller has a sale and will be paid 8 days after the event as per normal procedures.

Kind regards,
Sean
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From: India Inbox <[email-masked]>
Sent: Tuesday, September 10, 2019 1:20 PM
To: LMS Enquiries <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Parvez Alam <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: Re: 23006742 - Fleabag - 10/09/2019 19:30 - Wyndham's, London, GB - Fan Seller - Seller did not received confirmation that ticket is sold and wants ticket back

@LMS Enquiries<mailto:[email-masked]>

Hi Team

There seems to be a seller at the LMS point asking for their tickets back

Seller believes she is a victim of fraud

Is there any sign of this seller there? She is asking for her tickets but but they sold

Kind regards,

Breda

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From: Mansi Chhabra <[email-masked]>
Sent: Tuesday, September 10, 2019 12:16:32 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Parvez Alam <[email-masked]>
Subject: 23006742 - Fleabag - 10/09/2019 19:30 - Wyndham's, London, GB - Fan Seller - Seller did not received confirmation that ticket is sold and wants ticket back

Hi,

With reference to TID: 23006742, seller informed that she dropped off the ticket yesterday, 09/09/2019, but seller did not received confirmation that ticket is sold and wants ticket back.The delivery plan is Last Minute Sales - UK - London (Soho MBE - for Soho MBE pickup).

Seller already called yesterday itself and was told that ticket was sold, and that we would contact her back, but nobody actually did.Seller  is claiming that she is a victim of fraud and currently she is at drop off point chasing tickets. Seller wants tickets back. Previous agent dominik.grala already flagged to LMS Team but there is no information.

Could you please ask the agent dominik.grala to provide any update on this case as the event is in 6 hours.

Kind Regards
Mansi Chhabra

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From: "Daniele Castiglioni" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Tuesday, September 10, 2019 5:42:51 PM
Subject: 23006742 - Fleabag - 10/09/2019 19:30 - Wyndham's, London, GB - Fan Seller - Seller did not received confirmation that ticket is sold and wants ticket back

Hi Mansi,

with reference to TID23006742, delivery plan is Last Minute Sales and Seller informed she drop off the ticket yesterday, 09/09/2019, but Seller did not received confirmation that ticket is sold and wants ticket back.

Seller already called yesterday itself and was told that ticket was sold, and that we would contact her back, but nobody actually did.

Seller thinking she is a victim of fraud and currently she is at drop off point chasing tickets. Seller wants tickets back.

previous agent dominik.grala already flagged to LMS Team.

Can you please check with LMS where the tickets are or to confirm officially that tickets are sold by contacting Seller?

thanks,

Kind regards,

Daniele