Subject: Critical - New Wrap up Survey - Comparable/Equivalent Tickets
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Tue, 10 Sep 2019 11:13:40 +0000

Hi Daniele,

We have now added a new reason to the "Wrong Tickets" wrap up survey when the tickets provided are considered comparable/equivalent. In this COMMS we also provide you with a reminder of the most common wrap up reasons as currently seen as part of the process. It is crucial that the correct reason is selected when wrapping up the case as these cases are tracked and audited.

Please click here https://internal-ols.talentlms.com/learner/courseinfo/id:438 to log into your account and review and familiarize yourself with the update implemented.

At the bottom of the page, please ensure to confirm that you have read and understood the content by selecting "I confirm I have read and understood the above".

Your OLS-Team.