Subject: Critical – Phone Training – Sending An Email After The Call – Inbound/Outbound
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Fri, 06 Sep 2019 12:27:48 +0000

Hi Daniele,

An important COMMS has been released regarding sending an email to the customer after the call for inbound and outbound calls, which from now on will be obligatory.

Additionally, we provide you with the correct process to follow if the customer continuously does not answer your outbound phone calls.

Please click here https://ols.talentlms.com/learner/courseinfo/id:432 to log into your account and review and familiarize yourself with the update implemented.

At the bottom of the page, please ensure to confirm that you have read and understood the content by selecting "I confirm I have read and understood the above".

Your OLS-Team.