Subject: Re: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Daniele Castiglioni <[email-masked]>
Cc: Thiago Pavoni <[email-masked]>, Breda Cremins <[email-masked]>
Date: Sat, 31 Aug 2019 13:23:54 +0000

Thanks Thiago

@Rosette Modiri<mailto:[email-masked]> please inform Daniele to push back as tickets are personalised with what he has provided

Kind regards,

Breda

________________________________
From: Thiago Pavoni <[email-masked]>
Sent: Saturday, August 31, 2019 1:21:00 PM
To: Maria Alemany <[email-masked]>; India Inbox <[email-masked]>; Breda Cremins <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: RE: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer

@Breda Cremins<mailto:[email-masked]>

Can you please advise the buyer that tickets are personalize to the details he had provided. Please push back.

Thiago

From: Maria Alemany
Sent: Saturday 31 August 2019 14:12
To: India Inbox <[email-masked]>; Thiago Pavoni <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: RE: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer

@Thiago Pavoni<mailto:[email-masked]> – CF to decide if buyer is to be refunded here – HV order – Seller  to be paid (IT personalization details cannot be changed)

Thank you,

Maria

From: India Inbox
Sent: 31 August 2019 14:00
To: Maria Alemany <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer

@Maria Alemany<mailto:[email-masked]>

Hi Maria

  *   Order TID subbed from 22790970 to 22952402
  *   Buyer flagged under TID 22790970 the name change but when this was subbed, the broker IT personalised with the old names as this was provided by the system when subbed
  *   Elena IT has said tix for Juventus cannot be personalised again-s should be paid and not charged
  *   Elena has also mentioned that this needs to be reviewed with TL if buyer should be refunded and ' SS IT, in this case' cannot take action
  *   I have included Elena note
  *   Can we confirm buyer if to be refunded as she spoke to TL David
  *   Total Paid: 2734.13
  *   Buyer is emailing in a lot of both orders

Kind regards,

Breda

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 30, 2019 5:38:40 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer

Hi Team,

With reference to TID 22952402, the order was subbed from 22790970 and under this first order buyer provided the new personalisation details however when the order was subbed tickets have been personalised with the original details instead of the final details given by the buyer under 22790970.

The seller of this order is unable to re-personalise tickets as tickets of this event cannot be re-personalised and there is a system not left by seller support who are suggesting to refund buyer and not charge the seller but they didn't take any action.

Could you please advise the correct action to take on this case.

Kind Regards,

Rosette

________________________________

From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 30 August, 2019 22:09:03
Subject: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer

Hi Rosette,

with reference to TID 22952402,  Buyer is chasing correct name change tickets

Case Substituted from TID22790970 since previous Seller did not fulfill. Buyer already requested under TID22790970 the name change, and case was escalated to SS.

Once case was Sub to TID22952402 the new Seller uploaded etixs with the original attendee names and not with the change requested by Buyer, due to CS error.

Case was flagged and now SS informed about the following:

- The tickets for Juventus can not be personalized again.

- The S should be paid and not charge.

- Please review the case with your TL in order to decide if the B is entitled to be refunded. TL David + Elena.Lemnaru agree to refund the B but this should be reviewed with TL.

- SS IT, in this case, can not take action

- If you need more assistance please escalated the case to SS

can you please check if  to provide full refund to B or we can provide 50% refund if B accept since two tickets out of four are correct?

thanks,

Kind regards,

Daniele