Subject: case to assign to agents
From: Daniele Castiglioni <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 27 Aug 2019 09:17:06 -0700 (MST)

Hi Rosette, 

here I send you the follow up to re-assign to agent since tomorrow I am off: 

22927584 - Seller informed that he cannot personalised the tixs since Buyer already purchased the tixs for same event and provided proof - wait for B to provide alt. attendee names ( case assigned to Arnold to deal with B since he speaks only French) 

22911697 - B informed he provided incorrect attendee name - request B to provide the correct attendee name 

thanks, 

Kind regards