Subject: Re: 22979026 - Rod Stewart - 26/11/2019 19:00 - The SSE Hydro, Glasgow, GB - Broker UK - Buyer needs to download new e-tickets uploaded by seller
From: Worchuirin M <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Sun, 24 Nov 2019 06:52:52 -0700 (MST)

Hi Brian, 

Seller has uploaded new tickets due to change in production, however buyer is unable to access viagogo account to download the tickets. 

Could you please request the relevant team to update the new email? 

Current email address: 

[email-masked] 

New email address: 

[email-masked] 

	Is the customer requesting the change the account holder? YES 
	
Is the new email address linked to another account? 

NO 
	If yes, has the account been deleted? 	
What is the reason for requiring an email address change? 

Buyer has no access to previous email address 

Kind Regards, 
M.Worchuirin 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Sunday, 24 November, 2019 19:16:44 
Subject: 22979026 - Rod Stewart - 26/11/2019 19:00 - The SSE Hydro, Glasgow, GB - Broker UK - Buyer needs to download new e-tickets uploaded by seller 

Hi Mike, 

with reference to TID22979026, Buyer needs to download new e-tickets uploaded by seller. 

I call the buyer but he informed that does not have access anymore to previous email registered on viagogo account and asked if is possible to change email address or send ticket to new email address [email-masked]. 

Current email address: 

[email-masked] 

New email address: 

[email-masked] 

	Is the customer requesting the change the account holder? YES 
	
Is the new email address linked to another account? 

NO 
	If yes, has the account been deleted? 	
What is the reason for requiring an email address change? 

Buyer has no access to previous email address