Subject: blurb
From: Valeria Julia <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Mon, 18 Nov 2019 02:56:45 -0700 (MST)

El pedido XXX ha sido cancelado y no se le ha cobrado, sin embargo el pedido XXX ha sido confirmado y ha sido pagado. Estás cubierto por la garantía viagogo. 

C: buyer email saying we charged and cancelled his order 
I: checked notes + history + event-transaction-plan tabs + transactions, has 2 TID, 1 cancelled and 1 ok. 
When: 4 day(s), 18 hours away. State : Pending Shipment Creation. 
A: Sent email to buyer informing we charged for this TID and the other 1 is cancelled without any charge done using the help of the blurb “transaction confirmed” / money will go back in 10 days 
N: wrap up