Subject: Re: 23397820 - Hellas Verona vs Fiorentina - 24/11/2019 15:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - call Buyer to request new attendees details
From: Massimo Gorla <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>
Date: Sat, 16 Nov 2019 05:20:46 -0700 (MST)

Hi, 

I faced issue with soft-phone, so I cannot make call. 

Regarding TID 23397820 and TID 23219799, could you please reassign these cases to an Italian agent? - each Buyer has to be call in order to resolve the case. 

Thank you for your consideration. 

MG 

From: "Massimo Gorla" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Saturday, 16 November, 2019 15:22:59 
Subject: Re: 23397820 - Hellas Verona vs Fiorentina - 24/11/2019 15:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - call Buyer to request new attendees details 

Hi, 

Received! 

MG 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Massimo Gorla" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Saturday, 16 November, 2019 12:47:56 
Subject: Fwd: 23397820 - Hellas Verona vs Fiorentina - 24/11/2019 15:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - call Buyer to request new attendees details 

Hi Massimo, 

Can you please take ownership of this case? 
Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Saturday, 16 November, 2019 11:36:16 
Subject: 23397820 - Hellas Verona vs Fiorentina - 24/11/2019 15:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - call Buyer to request new attendees details 

Hi Kritika, 

with reference to TID23397820, can you please re-assign case to IT Agent to call Buyer to request new attendees details and escalate then to SS to provide new details to personalise tixs? 

thanks, 

Kind regards