Subject: U2 Update
From: Kritika Mirchandani <[email-masked]>
To: Sunny Mundriya <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Daniele Castiglioni <[email-masked]>, Sadaf Jamil <[email-masked]>, Shiv dutt <[email-masked]>, Bhawna Bilwal <[email-masked]>, Alessandro Giannattasio <[email-masked]>, Dao Mohammed <[email-masked]>, Amitej Dhar <[email-masked]>, Jacques Lundja <[email-masked]>, Ashwani Panicker <[email-masked]>, Josue Mussango <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Vipi
Cc: Sankarshan Rajan <[email-masked]>
Date: Fri, 15 Nov 2019 05:45:07 -0700 (MST)

Hi all, 

Please make sure that you are aware the DP difference please. 

A banner will show under the affected EIDs 

Primary is Ticketek: 

U2 Sydney on 22nd and 23th of November - GA section would have QR code tickets that has to be provided in URL link. DP needs to be in Eticket URL, so seller can upload the link for buyer to use the link to obtain the QR code. No account and password needed. 

U2 Adelaide on 19th of November - all section tickets could be in PDF (normal e-ticket) or QR code (URL link), thus, if seller lists DP as e-ticket, but actually have URL, they will need to update the DP into e-ticket URL. 

Below email content may help if we need to instruct seller what to do, it's the content email Spec Ops used before to inform all sellers.(Please note fan seller can't change DP themselves, we have to help them first) 

--------------------------------------------- 

'' We understand that some tickets for this event will be issued as mobile tickets, from the event organiser. 

In order to help facilitate transferring the tickets accurately and efficiently, you now have the possibility to fulfil your order as mobile tickets for this event by sending the tickets link to your buyer! 

Should any your orders be mobile tickets, you can easily make this change against your sales in ‘My Account’. All you need do is: 

1) Log into ‘My Sales’ in the Inventory Manager 

2) Select the order and click on ‘Change Ticket Type’ 

3) Select the Mobile Ticket Type from the drop down and click on confirm (you will not incur a charge for this change) 

Please note: If you have any listings, that haven’t yet sold – and they are also mobile tickets, we advise that you change those over as soon as possible. This can be done from the ‘My Listings’ section of your account.'' 

Please let me know if you need any further information. 

Kind Regards 
Kritika Mirchandani