Subject: Email Address Change Request
From: Kritika Mirchandani <[email-masked]>
To: Sunny Mundriya <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Daniele Castiglioni <[email-masked]>, Sadaf Jamil <[email-masked]>, Shiv dutt <[email-masked]>, Bhawna Bilwal <[email-masked]>, Alessandro Giannattasio <[email-masked]>, Dao Mohammed <[email-masked]>, Amitej Dhar <[email-masked]>, Jacques Lundja <[email-masked]>, Ashwani Panicker <[email-masked]>, Josue Mussango <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Vipi
Cc: Sankarshan Rajan <[email-masked]>
Date: Fri, 15 Nov 2019 04:59:54 -0700 (MST)

* When can an email address be changed? 

    1. The customer made a mistake after the "@" sign - e.g. [email-masked] 
    2. The customer needs to verify their email address in order to download their tickets 
    3. The customer’s account has been taken over and they have no longer access to their existing email address 

* Please follow the below steps if any of the above reasons apply? 

    1. Confirm that the new email address the customer wishes to use is not already linked to another account 
    2. If the new email address already exists on the system - check if there are any outstanding transactions / listings on the account - if there is not - delete the account; if there is - the email address cannot be deleted - the customer needs to provide us with a different one 
    3. Send an email to your TL with the following template in order for the email address to be changed 

Current email address: 	New email address: 
	Is the customer requesting the change the account holder? 
	Is the new email address linked to another account? 	If yes, has the account been deleted? 	What is the reason for requiring an email address change? 

    1. Follow up until the TL confirms that the email address has been changed 
    2. Once the change is confirmed - select "View emails" in CSL and resend all the previous emails to the customer and reset the customer's password 

Kind Regards 
Kritika Mirchandani