Subject: Update: Currency Issue
From: Kritika Mirchandani <[email-masked]>
To: Sunny Mundriya <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Daniele Castiglioni <[email-masked]>, Sadaf Jamil <[email-masked]>, Shiv dutt <[email-masked]>, Bhawna Bilwal <[email-masked]>, Alessandro Giannattasio <[email-masked]>, Dao Mohammed <[email-masked]>, Amitej Dhar <[email-masked]>, Jacques Lundja <[email-masked]>, Ashwani Panicker <[email-masked]>, Josue Mussango <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Vipi
Cc: Sankarshan Rajan <[email-masked]>
Date: Fri, 15 Nov 2019 02:43:35 -0700 (MST)

Hi all, 

Just a quick update on the currency issue, if an agent gets an email case, they shouldn't answer and escalate to CMA instead. If an inbound call is received, we should advise customer that they will be called back shortly and agent should escalate to CMA immediately. 

The overcharged orders are being partially refunded now which will trigger an email to the buyer. 

Please let me know if further assistance is needed here. 

Kind Regards 
Kritika Mirchandani