Subject: Refresher - Course
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Wed, 13 Nov 2019 12:03:45 +0000

Hi Daniele,

You have just been assigned to a refresher course. in this module we are providing you with different modules which make up important aspects of good customer service.

Each module is followed by a short quiz to test your knowledge.

The following topics will be covered as part of this course:

- Enquiry Sources
- Case Notes
- Ownership
- Grammar
- Blurb Choice / Reply Skills
- Escalations

Please click here https://ols.talentlms.com/learner/courseinfo/id:421 to log into your account and review and familiarize yourself with the content.

Your OLS-Team.