Subject: Re: re-assign case to IT Agent
From: Sankarshan Rajan <[email-masked]>
To: Valentina Bonente <[email-masked]>, Neha Sagar <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Sat, 9 Nov 2019 00:03:59 -0700 (MST)

From: "Sankarshan Rajan" <[email-masked]> 
To: "Valentina Bonente" <[email-masked]>, "Nehal Ahmad" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]> 
Sent: Saturday, November 9, 2019 12:33:12 PM 
Subject: Re: re-assign case to IT Agent 

Hi Both, 

Please check the following cases and take actions on it. 

Kind Regards, 
Sankarshan Rajan 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, November 8, 2019 7:22:22 PM 
Subject: re-assign case to IT Agent 

Hi Sankarshan, 

here I send the cases to re-assign to IT agents since tomorrow I am off: 

23352801 - case already flagged to TL Sankarshan to request not to charge S 
23322661 - email Bounced and advise B that tixs are in transit 
22062160 - email Bounced, check if B received tixs 
23368437 - wait B ID proof and send ID number to Seller since he need it to personalise tixs 
22153861 - wait S confirmation he transferred tixs to B and flagged to TL Mike as requested, since case was assign by him 
23304355 - check UPS TN and if B will receive paper tixs in time -event is 10/11/2019 

thanks, 

Daniele