Subject: Fwd: 23302482 - Onegin - 10/11/2019 14:30 - Teatro alla Scala (La Scala di Milano), Milan, IT - Broker IT - PS provided tixs
From: Sankarshan Rajan <[email-masked]>
To: india inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 8 Nov 2019 00:19:00 -0700 (MST)

Hi There, 

In reference to the TID: 23302482, The buyer has contacted us chasing for their tickets. 

Agent investigated the case and found out, Seller initially shipped no tickets but gave us a tracking number. SS investigated the case and found out the seller did not ship any tickets and has to personalize the tickets. The seller was given personalization details of the buyer and asked to provide E tickets. 

The E tickets provided by the seller are same and not personalized correctly as per the details given by the buyer. 

Can you please ask Seller support to contact Broker IT and check if he can fulfill the order with correctly personalized tickets. 

Kind Regards, 
Sankarshan Rajan 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, November 8, 2019 11:01:34 AM 
Subject: 23302482 - Onegin - 10/11/2019 14:30 - Teatro alla Scala (La Scala di Milano), Milan, IT - Broker IT - PS provided tixs 

HI Sankarshan, 

with reference to TID23302482, Buyer is chasing tixs and PS now provided them. 

Seller initially shipped no tix to the B just a request for copy ID to provide personalised tix. 

Agent Gabriela Martinescu requested PS to provide tixs. Advise S yesterday to not took any action until we will call back with instruction 

Buyer provided attendees details but PS only provide one tix where there is no name printed on them. not sure if tix is a scanned copy of paper tixs or original E-tix. 

Can you please check and forward the case to SS IT. 

thanks, 

Kind regards, 

Daniele