Subject: Re: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance
From: Daniele Castiglioni <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Thiago Pavoni <[email-masked]>, Yvonne Yen <[email-masked]>, CFLeadsLimerick <[email-masked]>, Felix Liang <[email-masked]>, Meghan Flanagan <[email-masked]>
Date: Thu, 7 Nov 2019 05:40:32 -0700 (MST)

Hi All, 

I call the Buyer and he agreed to receive AXS tickets. 

Already update DP from etixs to AXS. 

Thanks, 

Kind regards, 

Daniele 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Thiago Pavoni" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Felix Liang" <[email-masked]>, "Meghan Flanagan" <[email-masked]> 
Sent: Thursday, 7 November, 2019 16:03:06 
Subject: Re: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

Hi All, 

I took ownership of the case to contact B. 

Buyer did not pick up the call - I set followup for 2 hrs and will try to call again. 

kind regards, 

Daniele 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Thiago Pavoni" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Felix Liang" <[email-masked]>, "Meghan Flanagan" <[email-masked]> 
Sent: Thursday, 7 November, 2019 15:21:56 
Subject: Re: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

Hi Daniele, 

Can you please help out with this case. 

Kind Regards, 
Sankarshan Rajan 

From: "Meghan Flanagan" <[email-masked]> 
To: "Thiago Pavoni" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Cc: "Felix Liang" <[email-masked]> 
Sent: Thursday, November 7, 2019 3:17:21 PM 
Subject: RE: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

Hi [ mailto:[email-masked] | 
@Sankarshan Rajan ] , 

Can you please help assign ? IT agent 

Thanks, 

Meghan 

From: Thiago Pavoni <[email-masked]> 
Sent: 07 November 2019 09:47 
To: Yvonne Yen <[email-masked]>; CFLeadsLimerick <[email-masked]>; Meghan Flanagan <[email-masked]> 
Cc: Felix Liang <[email-masked]> 
Subject: RE: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

[ mailto:[email-masked] | @Meghan Flanagan ] 

Can you please assign this case. 

Thanks, 

Thiago 

From: Yvonne Yen 
Sent: Thursday 7 November 2019 09:46 
To: CFLeadsLimerick < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Felix Liang < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

Hi All, 

Could you please assist to assign the case to call the IT buyer? 

Thanks. 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Felix Liang < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 07 November 2019 17:27 
To: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23338475 - ATP World Tour Finals - Final - 17/11/2019 - London, GB - IT Buyer - Seller would like to change the delivery plan, need to get buyer's agreement in advance 

Hi Yvonne, 

Fan Seller asked to change DP from E ticket to AXS Mobile transfer, since seller didn't choose the correct delivery method while listing, already asked seller to provide AXS tickets proof and seller provided valid proof accordingly. The next step is to check with the Buyer if he agrees the new DP 

I've called Buyer but sounds like he can only speaks Italian, could you re-assign to Italian speaking agent to contact the buyer for further assistance? 

Thank you! 

Best regards, 
Felix