Subject: Fwd: 22697100 - FC Barcelona vs Real Madrid - 18/12/2019 20:00 - Camp Nou, Barcelona, ES - Broker ES - Buyer chasing refund
From: Kritika Mirchandani <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Mon, 4 Nov 2019 05:02:24 -0700 (MST)

Hi Daniele, 

Please escalate this case to payments so that they can initiate the refund again. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 4 November, 2019 16:23:44 
Subject: 22697100 - FC Barcelona vs Real Madrid - 18/12/2019 20:00 - Camp Nou, Barcelona, ES - Broker ES - Buyer chasing refund 

Hi Kritika, 

with reference to TID22697100, Buyer call chasing refund. 

Event reschedule and Buyer was provided with 2 choices, to receive refund or keep tickets. 

Buyer choose refund, but current TS is Refund Failed. No information about action to be take only a note on 24/10/2019 stating: "Refund failed. Added to doc to be reviewed. Closing refund failed WI ". 

Can you please check with relevant team? 

thanks, 

Kind regards, 

Daniele