Subject: 22697100 - FC Barcelona vs Real Madrid - 18/12/2019 20:00 - Camp Nou, Barcelona, ES - Broker ES - Buyer chasing refund
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Mon, 4 Nov 2019 03:53:44 -0700 (MST)

Hi Kritika, 

with reference to TID22697100, Buyer call chasing refund. 

Event reschedule and Buyer was provided with 2 choices, to receive refund or keep tickets. 

Buyer choose refund, but current TS is Refund Failed. No information about action to be take only a note on 24/10/2019 stating: "Refund failed. Added to doc to be reviewed. Closing refund failed WI ". 

Can you please check with relevant team? 

thanks, 

Kind regards, 

Daniele