Subject: Re: 22602248 - Renato Zero - 09/11/2019 21:00 - PalaLottomatica, Rome, IT - Broker IT - check if original B is due to refund
From: Kritika Mirchandani <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 1 Nov 2019 22:59:22 -0700 (MST)

Hi Rajat, 

Please refer to the below email and re-assign this case to any IT agent in your team. 
They must pull this case and resolve the buyer's issue here. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 1 November, 2019 17:36:25 
Subject: 22602248 - Renato Zero - 09/11/2019 21:00 - PalaLottomatica, Rome, IT - Broker IT - check if original B is due to refund 

Hi Kritika, 

case involved two transaction order 22602248 and 22849342, and two different account. 

Manual redirection took place from 22602248 and 22849342. Original Seller is a Broker IT. 

Personalised event. 

Original B complained about price paid and wanted to cancel the order. He was advise to relist paper tickets. 

Original B listed the tickets with a different account under TID 22849342. 

Original Seller was then asked to redirect the tickets and personalise them with final B details. Original Seller explained that he already personalised tixs and ri-personalisation was allowed only 15 days prior to event date, as per venue restriction. 
Original Seller then shipped tixs to final B including instructions how to ri-personalise the tixs. 

Once final B under 22849342 received paper tixs he complained that received wrong name tixs and Agents follow wrong tixs procedures. 

As per advise by TL KS and TL EQ: 

Final Buyer under 22849342 should be refunded as per Wrong tickets process(Cs error), Middle Seller here should be paid due to manual redirection from 22602248 to 22849342 

Original buyer should not be refunded, original seller should be paid and not charged. 

Can you please check the case and advise if original B under TID 22602248 is eligible for refund? 

Please assign to IT agent since I am off tomorrow. 

Thanks, 

Kind regards, 

Daniele