Subject: Re: re-assign cases to IT agent
From: Kritika Mirchandani <[email-masked]>
To: Alessandro Giannattasio <[email-masked]>, Giada Morello <[email-masked]>, Vijender Sharma <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 1 Nov 2019 06:33:07 -0700 (MST)

Hi Guys, 

Can you please action these cases: 

23196311 - Alessandro 
23299355 - Alessandro 
22727771 - Giada 
23257907 - Giada 
22123580 - Vijender 
22832697 - Vijender 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 1 November, 2019 18:59:08 
Subject: re-assign cases to IT agent 

Hi Kritika, 

can you please assign the case to IT Agent since tomorrow I am off: 

23196311 - case already flagged to TL Kritika - check if there is any update 
23299355 - check if B returned wrong tixs as requested (WI from returns ) and then escalate to PT to refund B 
22727771 - call B to explain that he will receive correctly personalised etixs, Broker advised he can fulfil and that personalisation is allowed only starting from March 2020 
23257907 - check if S upload proof that event has been reschedule. 
22123580 - email bounced 
22832697 - check if B accept Partial refund or Voucher and then escalate to PT 

Thanks, 

Kind regards, 

Daniele