Subject: re-assign cases to IT agent
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Fri, 1 Nov 2019 06:29:08 -0700 (MST)

Hi Kritika, 

can you please assign the case to IT Agent since tomorrow I am off: 

23196311 - case already flagged to TL Kritika - check if there is any update 
23299355 - check if B returned wrong tixs as requested (WI from returns ) and then escalate to PT to refund B 
22727771 - call B to explain that he will receive correctly personalised etixs, Broker advised he can fulfil and that personalisation is allowed only starting from March 2020 
23257907 - check if S upload proof that event has been reschedule. 
22123580 - email bounced 
22832697 - check if B accept Partial refund or Voucher and then escalate to PT 

Thanks, 

Kind regards, 

Daniele