Subject: Fwd: 23332081 - Rolex Paris Masters 2019 - Quarter Finals - Day Session - 01/11/2019 12:00 - Broker CZ - Incorrect Email Entry Check request to change email address
From: Sankarshan Rajan <[email-masked]>
To: india inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Fri, 1 Nov 2019 04:00:07 -0700 (MST)

HI There, 

In reference to the TID: 23332081, The buyer had contacted us to inform they no longer have access to the account or the email address associated with this account. 

Agent investigated the case and found out the buyer has still not downloaded the tickets and has requested email change from [email-masked] to [email-masked]. 
The event has already started as per the transaction details. 

Can you please forward the tickets to the buyer via CM Mail to the correct email address [email-masked]. 

Kind Regards, 
Sankarshan Rajan 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, November 1, 2019 4:27:04 PM 
Subject: 23332081 - Rolex Paris Masters 2019 - Quarter Finals - Day Session - 01/11/2019 12:00 - Broker CZ - Incorrect Email Entry Check request to change email address 

Hi Sankarshan, 

with reference to TID 23332081, Buyer request to change email address cannot access the account anymore. 

DP is pre-uploaded etixs and event just started now. 

I request email change from [email-masked] to [email-masked] on google doc., Row 5838. 

Can you please check. 

Thanks 

Kind regards, 

Daniele