Subject: 23196311 - Inter vs Parma - 26/10/2019 18:00 - San Siro, Milan, IT - Fan Seller - Seller provided PoP as requested
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Thu, 31 Oct 2019 23:04:12 -0700 (MST)

Hi Kritika, 

with reference to 23196311, Seller provided PoP as requested (see attachment). 

Previous agent called Buyer, who informed that when they reached the venue, tickets were scanned and first they were marked as invalid then they were told that tickets were not for the section 224 (as on tixs) but for section 324 (downgrade). Buyer did not receive any proof from venue, but was able to attend the event. 

Case was flagged by agent Elena Lemnaru to Spec Ops as Seller manipulated different times the tx, and she asked the proof of purchase in order to investigate the case. 

Can you please check the case and forward the information to seek advise on which action to take? 

thanks, 

Kind regards, 

Daniele