Subject: Re: 23291589 - 09/11/2019 20:00 - A-ha - Seine Musicale, Boulogne-Billancourt, FR - broker
From: Worchuirin M <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Giada Morello <[email-masked]>, Kritika Mirchandani <[email-masked]>, Cytlali Monroy <[email-masked]>
Date: Thu, 31 Oct 2019 06:01:42 -0700 (MST)

Hi Daniele, 

Buyer is having access to viagogo account. Please call and advise to download viagogo app and download the e tickets from app. 

Kind Regards, 
M.Worchuirin 

From: "Cytlali Monroy" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Giada Morello" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, October 31, 2019 6:11:33 PM 
Subject: Re: 23291589 - 09/11/2019 20:00 - A-ha - Seine Musicale, Boulogne-Billancourt, FR - broker 

Hi, 

I just checked the case history and this is an Italian case, I am Spanish agent. Could you please assign it to an Italian agent 

Kind regards 
Cytlali 

From: "Worchuirin" <[email-masked]> 
To: "Cytlali Monroy" <[email-masked]> 
Cc: "Giada Morello" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 31 October, 2019 17:59:59 
Subject: Re: 23291589 - 09/11/2019 20:00 - A-ha - Seine Musicale, Boulogne-Billancourt, FR - broker 

Hi Cytlali, 

Buyer is having access to viagogo account. Please call and advise to download viagogo app and download the e tickets from app. 

Kind Regards, 
M.Worchuirin 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Giada Morello" <[email-masked]> 
Sent: Thursday, October 31, 2019 5:55:11 PM 
Subject: Fwd: 23291589 - 09/11/2019 20:00 - A-ha - Seine Musicale, Boulogne-Billancourt, FR - broker 

Hi Mike, 

Can you please re-assign this case to any ES agent? 
Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Giada Morello" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 31 October, 2019 17:49:23 
Subject: 23291589 - 09/11/2019 20:00 - A-ha - Seine Musicale, Boulogne-Billancourt, FR - broker 

Hi Kritika, 

with reference to TID 23291589; Buyer is not able to use her email address, therefore not able to download etickets. She wants to be called back in 2 hours and she will provide the email address of a friend in order to access her account. 

Please re- assign to an Italian agent. 

KR, 

Giada