Subject: RE: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund
From: Nikita Griffin <[email-masked]>
To: India Inbox <[email-masked]>, SSLeads <[email-masked]>, Elena Lemnaru <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Rajat Bhardwaj <[email-masked]>, Valentina Bonente <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 29 Oct 2019 10:53:50 +0000

@Elena Lemnaru<mailto:[email-masked]> please help here

From: India Inbox <[email-masked]>
Sent: Monday 28 October 2019 13:35
To: SSLeads <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rajat Bhardwaj <[email-masked]>; Valentina Bonente <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

@SSLeads<mailto:[email-masked]>

Hi there

Event passed 15 days ago and issue is ongoing

Buyer claimed wrong tickets on the day of the event- tickets were shipped very close to event date
Section purchased Settore Tribuna Laterale, Fila , (2 Biglietti)
Section received gradinata alta
Agent chiara spoke with TL Hugo- who advised tix are correct- buyer purchased home section
I have tried looking online for the venue map-https://www.footballticketnet.com/italian-serie-a/as-roma-vs-brescia
Valentina found a map also https://www.bresciacalcio.it/ticket/Stadio/mappa
FV on the ticket says 40- and according to this map this is CAT 2- but it does not say the section

Gabriela from SS was working on this and spoke to seller but buyer is still fighting tickets were wrong

Could IT SS please ask this seller for Pop here to see what it says? Seller did enter Tribuna Laterale and received gradinata alta, buyer may be entiled to comp here and do not seem to be letting this issue go, they did mention contacting  a laywer . Total Paid: 933.21

Kind regards,
Breda

________________________________
From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 10, 2019 9:31:27 AM
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>; Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>; Valentina Bonente <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

@Brian Sexton<mailto:[email-masked]>

HI Brian, event passed 15 days ago and issue is ongoing

  *   Buyer claimed wrong tickets on the day of the event- tickets were shipped very close to event date
  *   Section purchased Settore Tribuna Laterale, Fila , (2 Biglietti)
  *   Section received gradinata alta
  *   Agent chiara spoke with TL Hugo- who advised tix are correct- buyer purchased home section
  *   I have tried looking online for the venue map-https://www.footballticketnet.com/italian-serie-a/as-roma-vs-brescia
  *   Valentina found a map also https://www.bresciacalcio.it/ticket/Stadio/mappa
  *   FV on the ticket says 40- and acording to this map this is CAT 2- but it does not say the section

Could IT SS please ask this seller for Pop here to see what it says? Seller did enter Tribuna Laterale and received gradinata alta, buyer may be entiled to comp here and do not seem to be letting this issue go, they did mention contacting  a laywer . Total Paid: 933.21

Kind regards,

Breda

________________________________
From: Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 9, 2019 8:11:36 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi there,

With reference to TID:22832697 , buyer came after the event informing that he received wrong section tickets. He purchased tickets in Tribuna Laterale Numerata Inferiore section however received tickets for Gradinata Alta section. Unable to confirm if the tickets are correct. I have flagged this on google sheet and as per Breda we need to contact seller support to check this with the broker.

Could you please contact seller support to check with broker if he provided correct tickets.

Kind regards
Rajat
________________________________
From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 October, 2019 14:55:36
Subject: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi Rajat,

with reference to TID22832697, Buyer asking for partial refund since she attended event but received incorrect tickets.

Buyer purchase section : Tribuna Laterale Numerata Inferiore
Buyer received section: Gradinata Alta

Buyer already provided proof of paper tixs received, and initially B was told that tixs are correct.

Can you please check if tickets are correct, i checked on website but cannot find any match between the two above sections mentioned.

This is the official website of the italian football team https://www.bresciacalcio.it<https://protect-eu.mimecast.com/s/NBZCCGv71sJR3k8iK30P6?domain=bresciacalcio.it>

Kind regards,

Daniele