Subject: Re: audit to contest
From: Sankarshan Rajan <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Date: Mon, 28 Oct 2019 01:43:01 -0700 (MST)

Hi Daniele, 

The audit for TID: 21728108, Stands, As per new OLS update we need o request the customer call back in such cases. Please refer to the OLS. 

Can you send me a screenshot of the complete audit for TID: 22993111. Please send me a separate email on this as I would need to check this further. 

Kind Regards, 
Sankarshan Rajan 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Rajat Bhardwaj" <[email-masked]> 
Sent: Sunday, October 27, 2019 12:47:53 PM 
Subject: audit to contest 

Hi Sankarshan, 

here I send the the Audi to check and contest: 

17482646 - 22993111: Type:Agent did not investigate the case correctly resulting in the wrong resolution 
Note:005 - On 05/09/19 the first information that buyer provided was Full name: massimiliano ramperti Card number: AS5992885 Identity / Passport Country: Italy Seller provided proof on 12/10/19 that they tried to sent Passolig card for the same card number and got "Customer no found". As seller tried once and buyer provided wrong number or did not made Passolig card with this passport number, they are not cover by our guarantee anymore. Buyer provided a second passport number YB4476122, that seller 

17650373 - 21728108: Type:Agent did not select the most appropriate blurb to answer the query which then resulted in further questions 
Note:Agent should have sent the "We need to discuss your issue - please call us back / 0.05 - To All - Tried to Call" blurb and *Tick Request Customer Callback* since we decided to call the seller and there was no answer. Please refer to training "Critical – Phone Training – Sending An Email After The Call – Inbound/Outbound". 

kind regards, 

Daniele