Subject: 22778450 - Schalke 04 vs Borussia Dortmund - 26/10/2019 15:30 - Veltins Arena, GELSENKIRCHEN, DE - Fan Seller - tickets delivered to incorrect DA
From: Rajat Bhardwaj <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 24 Oct 2019 03:00:40 -0700 (MST)

Hi there, 

With reference to TID: 22778450, tickets were delivered to incorrect delivery address and buyer is chasing tickets. Seller created label on 08.08.2019 but did not ship until 17.10.2019 to original buyers hotel address Park Inn by Radisson, AlexanderPlatz 2, DE. Buyer wanted to update delivery address on October 2nd and seller was advised about change of delivery address on October 7th. At that time Seller already printed the shipping label. UPS tracking number 1Z0719EA6898442739 shows that tickets are at the UPS access point in Berlin, same city of delivery address requested by Buyer. 

Buyer informed that he wants us to deliver tickets at the correct delivery address and does not want to go to the UPS Access Point since he will reach the city on the same date of the event: 

Buyer's correct address: 

Spell Winter 
Friedrichstrasse 99, 10117 Berlin, 
Hotel Eurostars Berlin 
10117 BERLIN 
GERMANY 

This case has been flagged to TL Sylvia already but there's no update on it. Could you please check if there's any update on it. 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 24 October, 2019 14:08:07 
Subject: 22778450 - Schalke 04 vs Borussia Dortmund - 26/10/2019 15:30 - Veltins Arena, GELSENKIRCHEN, DE - Fan Seller - tickets delivered to incorrect DA 

Hi Rajat, 

with reference to TID22778450, tickets delivered to incorrect DA and Buyer is chasing tixs. 

Buyer advise he wants to update DA on October 2nd and Seller was advised about change on DA on October 7th. At that time Seller already printed the shipping label. 

Seller then shipped paper tixs to old DA. 

Buyer is chasing tixs. 

UPS TN 1Z0719EA6898442739 shows that tixs are at the UPS access point in Berlin, same city of DA requested by Buyer. 

Buyer informed that he wants tixs to be delivered at the DA provided and does not want to go to the UPS Access Point since he will reach the city on the same date of the event: 

Spell Winter 
Friedrichstrasse 99, 10117 Berlin, 
Hotel Eurostars Berlin 
10117 BERLIN 
GERMANY 

Case already flagged to TL Sylvia. 

Can you please check about which action to take? 

thanks, 

Kind regards, 

Daniele