Subject: 22778450 - Schalke 04 vs Borussia Dortmund - 26/10/2019 15:30 - Veltins Arena, GELSENKIRCHEN, DE - Fan Seller - tickets delivered to incorrect DA
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Thu, 24 Oct 2019 01:38:07 -0700 (MST)

Hi Rajat, 

with reference to TID22778450, tickets delivered to incorrect DA and Buyer is chasing tixs. 

Buyer advise he wants to update DA on October 2nd and Seller was advised about change on DA on October 7th. At that time Seller already printed the shipping label. 

Seller then shipped paper tixs to old DA. 

Buyer is chasing tixs. 

UPS TN 1Z0719EA6898442739 shows that tixs are at the UPS access point in Berlin, same city of DA requested by Buyer. 

Buyer informed that he wants tixs to be delivered at the DA provided and does not want to go to the UPS Access Point since he will reach the city on the same date of the event: 

Spell Winter 
Friedrichstrasse 99, 10117 Berlin, 
Hotel Eurostars Berlin 
10117 BERLIN 
GERMANY 

Case already flagged to TL Sylvia. 

Can you please check about which action to take? 

thanks, 

Kind regards, 

Daniele