Subject: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID
From: Anurag Pradhan <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Tue, 22 Oct 2019 10:38:01 -0700 (MST)

Hi Team, 

Buyer has confirmed does not have access to [email-masked] and that the correct email address is [email-masked] 

Can you please assist with this case. 

Regards, 

Anurag 

From: "India Inbox" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]>, "India Inbox" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]> 
Sent: Tuesday, 22 October, 2019 22:45:05 
Subject: RE: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID 

Hi All, 

Does the buyer have access to the email [ mailto:[email-masked] | [email-masked] ] ? 

From: Anurag Pradhan <[email-masked]> 
Sent: 22 October 2019 17:30 
To: India Inbox <[email-masked]> 
Cc: Daniele Castiglioni <[email-masked]> 
Subject: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID 
Importance: High 

Hi Breda, 

Buyer called in saying is unable to access their viagogo account. Pre-uploaded e-tickets. Event 1 hour away. The agent has filled in the email change request as well line. 5780. Buyer's correct email address is [ mailto:[email-masked] | [email-masked] ] 

As the event is very close can you please check if these e-tickets can be provided via customer mail. 

Regards, 

Anurag. 

From: "Daniele Castiglioni" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Anurag Pradhan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 22 October, 2019 21:48:06 
Subject: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID 

Hi Anurag, 

with reference to TID23282045, Buyer email bounce and is not able to download the pre-uploaded tixs. 

Buyer does not have access to old email. 

Buyer provided new email address, [ mailto:[email-masked] | [email-masked] ] and I registered in google doc., row 5780. 

Can you please check the case and if we can send verification link to B or send etix via CM? 

thanks 

kind regards, 

Daniele