Subject: RE: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID
From: India Inbox <[email-masked]>
To: Anurag Pradhan <[email-masked]>, India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Tue, 22 Oct 2019 17:15:05 +0000

Hi All,

Does the buyer have access to the email [email-masked]<mailto:[email-masked]> ?

From: Anurag Pradhan <[email-masked]>
Sent: 22 October 2019 17:30
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 - Wanda Metropolitano, Madrid, ES - Broker ID
Importance: High

Hi Breda,

Buyer called in saying is unable to access their viagogo account. Pre-uploaded e-tickets. Event 1 hour away. The agent has filled in the email change request as well line. 5780. Buyer's correct email address is [email-masked]<mailto:[email-masked]>

As the event is very close can you please check if these e-tickets can be provided via customer mail.

Regards,

Anurag.

________________________________
From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Anurag Pradhan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 October, 2019 21:48:06
Subject: 23282045 - Atletico Madrid vs Bayer Leverkusen - Champions League 2019-20 - 22/10/2019 18:55 -  Wanda Metropolitano, Madrid, ES - Broker ID

Hi Anurag,

with reference to TID23282045, Buyer email bounce and is not able to download the pre-uploaded tixs.

Buyer does not have access to old email.

Buyer provided new email address, [email-masked]<mailto:[email-masked]> and I registered in google doc., row 5780.

Can you please check the case and if we can send verification link to B or send etix via CM?

thanks

kind regards,

Daniele