Subject: Re: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - Buyer never received the tixs
From: India Inbox <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 21 Oct 2019 15:36:47 +0000

Hi all

If we cannot see when this buyer applied for the passolig we cannot investigate, could we investigate a little further?

Kind regards,

Breda

________________________________
From: Rajat Bhardwaj <[email-masked]>
Sent: Monday, October 21, 2019 12:29:10 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - Buyer never received the tixs

Hi there,

With reference to TID: 22993111, seller was not able to transfer the ticket as buyer provided wrong details initially and then buyer again sent different details. Seller again informed that the new details were also incorrect and he was not able to transfer. Buyer has now sent us the proof that he applied for the passolig but it is not mentioned in the proof whether he applied for it before the event or after the event.

Could you please check if the buyer is eligible for any refund in this case.

Kind regards
Rajat
________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Thursday, 17 October, 2019 13:59:32
Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - Buyer never received the tixs

Hi Rajat,

with reference to TID22993111, Buyer provided proof as requested.

Buyer claims to have not received tix , Passolig details provided by buyer at time of purchase differ from details provided by buyer later on.
Seller was requested to provide PoT, he provided and it is written "Customer Not Found" so Seller was not able to transfer tixs.

Buyer now provided proof he applied for Passolig Card.

Buyer is chasing for refund.

Can you please check and request whether we can refund Buyer or not?

Thanks,

Kind regards,

Daniele