Subject: 23254154 - Billie Eilish - 29/07/2020 18:00 - The O2, London, GB - Broker UK - Buyer informed about event restriction on standing tickets
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Mon, 21 Oct 2019 00:30:03 -0700 (MST)

Hi Rajat, 

with reference to TID23254154, Buyer informed about event restriction on standing tickets. 

Buyer purchased two tickets, General Admission, and only now have seen that people under 16 should not be in the standing area and his daughter is 14 years old. 

No information mentioned on the listing notes by Seller while listing tixs for General Admission. 

I checked website and it actually confirm the venue Age restrictions. Here below I send the information and link: 

Age Restrictions 

Standing: 16+ 

Seated: Under 15s must be with an adult aged over18. 

[ https://www.livenation.co.uk/show/1285270/billie-eilish-where-do-we-go-world-tour-/london/2020-07-29/en | https://www.livenation.co.uk/show/1285270/billie-eilish-where-do-we-go-world-tour-/london/2020-07-29/en ] 

Can you please forward and check if we can find replacement tixs for Buyer or consider it as B fault? 

Event is on 29/07/2020. 

Thanks, 

Kind regards, 

Daniele