Subject: Re: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund
From: Breda Cremins <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, Valentina Bonente <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Thu, 17 Oct 2019 13:33:47 +0000

Hi all

Gabriela's response

Hi all,

I called the seller and he informed that tix are correct as long "Tribuna Laterale" is the same like "Gradinate Alte".
The event organiser listed and printed like "Gradinata Laterale Alta" and viagogo listed like "Tribuna laterale"

Best regards,
Gabriela M.
________________________________
From: Gabriela Martinescu <[email-masked]>
Sent: Monday, October 14, 2019 11:56 AM
To: Maria Alemany <[email-masked]>; Brian Sexton <[email-masked]>; SSLeads <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rajat Bhardwaj <[email-masked]>; Valentina Bonente <[email-masked]>; Breda Cremins <[email-masked]>
Subject: Re: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi all,

I called broker and he asked to be call tomorrow morning.  He's not in the office today.
FU for tomorrow.

Best regards,
 Gabriela M.
________________________________
From: Maria Alemany <[email-masked]>
Sent: 14 October 2019 10:42 AM
To: Brian Sexton <[email-masked]>; SSLeads <[email-masked]>; Gabriela Martinescu <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rajat Bhardwaj <[email-masked]>; Valentina Bonente <[email-masked]>; Breda Cremins <[email-masked]>
Subject: RE: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

@Gabriela Martinescu<mailto:[email-masked]>

From: Brian Sexton
Sent: 14 October 2019 10:34
To: SSLeads <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Rajat Bhardwaj <[email-masked]>; Valentina Bonente <[email-masked]>; Breda Cremins <[email-masked]>
Subject: RE: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi,

Could someone please ask the Broker IT for proof of purchase?

Kind regards,

Brian

From: Brian Sexton
Sent: Thursday 10 October 2019 10:34
To: SSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>; Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>; Valentina Bonente <[email-masked]<mailto:[email-masked]>>
Subject: RE: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi @SSLeads<mailto:[email-masked]>,

Could someone please ask the Broker IT for proof of purchase to confirm if they provided the correct tickets?

Kind regards,

Brian

From: India Inbox
Sent: Thursday 10 October 2019 10:31
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>; Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>; Valentina Bonente <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

@Brian Sexton<mailto:[email-masked]>

HI Brian, event passed 15 days ago and issue is ongoing

  *   Buyer claimed wrong tickets on the day of the event- tickets were shipped very close to event date
  *   Section purchased Settore Tribuna Laterale, Fila , (2 Biglietti)
  *   Section received gradinata alta
  *   Agent chiara spoke with TL Hugo- who advised tix are correct- buyer purchased home section
  *   I have tried looking online for the venue map-https://www.footballticketnet.com/italian-serie-a/as-roma-vs-brescia
  *   Valentina found a map also https://www.bresciacalcio.it/ticket/Stadio/mappa
  *   FV on the ticket says 40- and acording to this map this is CAT 2- but it does not say the section

Could IT SS please ask this seller for Pop here to see what it says? Seller did enter Tribuna Laterale and received gradinata alta, buyer may be entiled to comp here and do not seem to be letting this issue go, they did mention contacting  a laywer . Total Paid: 933.21

Kind regards,

Breda

________________________________

From: Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 9, 2019 8:11:36 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi there,

With reference to TID:22832697 , buyer came after the event informing that he received wrong section tickets. He purchased tickets in Tribuna Laterale Numerata Inferiore section however received tickets for Gradinata Alta section. Unable to confirm if the tickets are correct. I have flagged this on google sheet and as per Breda we need to contact seller support to check this with the broker.

Could you please contact seller support to check with broker if he provided correct tickets.

Kind regards

Rajat

________________________________

From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 October, 2019 14:55:36
Subject: 22832697 - Brescia vs Juventus - 24/09/2019 21:00 - Stadio M. Rigamonti, Brescia, IT - Broker IT - buyer claiming received wrong tixs and asking for refund

Hi Rajat,

with reference to TID22832697, Buyer asking for partial refund since she attended event but received incorrect tickets.

Buyer purchase section : Tribuna Laterale Numerata Inferiore

Buyer received section: Gradinata Alta

Buyer already provided proof of paper tixs received, and initially B was told that tixs are correct.

Can you please check if tickets are correct, i checked on website but cannot find any match between the two above sections mentioned.

This is the official website of the italian football team https://www.bresciacalcio.it<https://protect-eu.mimecast.com/s/NBZCCGv71sJR3k8iK30P6?domain=bresciacalcio.it>

Kind regards,

Daniele