Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - Buyer never received the tixs
From: Daniele Castiglioni <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Thu, 17 Oct 2019 01:29:32 -0700 (MST)

Hi Rajat, 

with reference to TID22993111, Buyer provided proof as requested. 

Buyer claims to have not received tix , Passolig details provided by buyer at time of purchase differ from details provided by buyer later on. 
Seller was requested to provide PoT, he provided and it is written "Customer Not Found" so Seller was not able to transfer tixs. 

Buyer now provided proof he applied for Passolig Card. 

Buyer is chasing for refund. 

Can you please check and request whether we can refund Buyer or not? 

Thanks, 

Kind regards, 

Daniele